Complaints
It’s a Better Place at Slingshot, however we understand that sometimes things do go wrong.
We value your feedback and this includes any complaints you may have regarding our products or services.
If you would like to register a complaint with Slingshot, there are a few ways you can get in touch:
Click here to email through your details.
Call us on 0800 89 2000, our call centre is open Monday to Saturday 8am to 10pm, and Sundays 10am to 10pm.
Or you can send a letter to the following address, don’t forget to include your account number in the letter as well:
Slingshot Customer Service Team
PO Box 108-109
Symonds Street
Auckland 1001
If you’ve sent us your complaint in writing, or your complaint has been escalated by a Customer Service Representative or supervisor, the issue will be passed onto the Slingshot Complaint Review Team.
You can then expect a call, or letter if you prefer, from a Complaint Review Officer which will let you know that your complaint is being looked at and an approximate timeframe for the review. They will also provide your unique reference number and their direct contact details. We aim to have all our complaints resolved with 10 working days.
Complaints
It’s a Better Place at Slingshot, however we understand that sometimes things do go wrong.
We value your feedback and this includes any complaints you may have regarding our products or services.
If you would like to register a complaint with Slingshot, there are a few ways you can get in touch:
Click here to email through your details.
Call us on 0800 89 2000, our call centre is open Monday to Saturday 8am to 10pm, and Sundays 10am to 10pm.
Or you can send a letter to the following address, don’t forget to include your account number in the letter as well:
Slingshot Customer Service Team
PO Box 108-109
Symonds Street
Auckland 1001
If you’ve sent us your complaint in writing, or your complaint has been escalated by a Customer Service Representative or supervisor, the issue will be passed onto the Slingshot Complaint Review Team.
You can then expect a call, or letter if you prefer, from a Complaint Review Officer which will let you know that your complaint is being looked at and an approximate timeframe for the review. They will also provide your unique reference number and their direct contact details. We aim to have all our complaints resolved with 10 working days.
