BETTER NETWORK Pricing For:

 

NETWORK STATUS

Internet: Customers in West Auckland may be experiencing a loss of service. This is currently under investigation. We apologise for any inconvenience caused
Calling: Currently no faults
Mobile: Currently no faults
Homeline: Better network customers in West Auckland may be experiencing a loss of service. This is currently under investigation. We apologise for any inconvenience caused.
Other: Currently no faults

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iTalk Modem Help

If you're having trouble setting up iTalk on your current modem, dont worry! You should be able to find all the answers here or in our iTalk FAQ's.

We’ve put together a list of routers that have known bugs related to VoIP support below. Please note you should update your router's firmware and turn off any 'SIP' or 'VoIP' features or ALG (Application Layer Gateway) support if you can. Click the supplier name to visit their site.

BILLION ROUTERS,  DRAYTEK/VIGOR,  LINKSYS,  D-LINK,  NETGEAR,  SMC,  CISCO

There are still some known issues with the latest firmware versions on the Billion 741GE and 743GE routers. If you’ve got one of these routers and are having problems, check out the trouble shooting below or contact the Slingshot helpdesk.

BILLION ROUTER ISSUES

Firstly you should upgrade your router's firmware. Older versions of the Billion firmware are known to contain bugs related to VoIP ALG support. You can download the latest firmware from here.If you’re already running the latest firmware on your Billion router and you’re still having problems using your phone, try the following:

Log onto your router's web interface. Under the Configuration/LAN/DHCP Server settings you should assign a fixed IP address to phone by entering an IP address and MAC address (you can get the MAC address of the phone by reading the label on the bottom of the phone). This fixed address must be outside of the normal DHCP 'pool' of addresses. For example, '192.168.1.150' should be such an address you can use. 

Under the Configuration/Virtual Server menu option, scroll down to the item labelled 'SIP' TCP/UDP port 5060 and click on the check-box to enable this virtual server. Then enter the last part of the fixed IP address you assigned to the phone above (i.e. 192.168.1.150). 

Save your changes and reboot/power-cycle both the router and then the phone. Your router will now force inbound VoIP messages to the phone. We have found that this fixes some issues for people on the Billion routers.

For more help on how to assign fixed IP's through DHCP and setup virtual server options, see the documentation under the Manuals/Documentation header here.

DRAYTEK VIGOR ROUTER ISSUES

There is a known problem with older versions of the DrayTek firmware on some models. The v2.5 firmware can fix a number of these bugs. Download and install the latest firmware from the DrayTek site here.First, make sure you’ve got the latest stable firmware release installed on your router. If you’re still having issues with the latest firmware installed on your router, try disabling 'SIP ALG' support on your router. For firmware downloads and manuals visit D-Link's web site.

MY PHONE DISPLAYS NO-IP

The phone comes preconfigured with DHCP support, which means you need to enable DHCP support on your router or elsewhere on your network.

BILLION ROUTERS,  DRAYTEK/VIGOR,  LINKSYS,  D-LINK,  NETGEAR,  SMC,  CISCO

There are still some known issues with the latest firmware versions on the Billion 741GE and 743GE routers. If you’ve got one of these routers and are having problems, check out the trouble shooting below or contact the Slingshot helpdesk.

BILLION ROUTER ISSUES

Firstly you should upgrade your router's firmware. Older versions of the Billion firmware are known to contain bugs related to VoIP ALG support. You can download the latest firmware from here.If you’re already running the latest firmware on your Billion router and you’re still having problems using your phone, try the following:

Log onto your router's web interface. Under the Configuration/LAN/DHCP Server settings you should assign a fixed IP address to phone by entering an IP address and MAC address (you can get the MAC address of the phone by reading the label on the bottom of the phone). This fixed address must be outside of the normal DHCP 'pool' of addresses. For example, '192.168.1.150' should be such an address you can use. 

Under the Configuration/Virtual Server menu option, scroll down to the item labelled 'SIP' TCP/UDP port 5060 and click on the check-box to enable this virtual server. Then enter the last part of the fixed IP address you assigned to the phone above (i.e. 192.168.1.150). 

Save your changes and reboot/power-cycle both the router and then the phone. Your router will now force inbound VoIP messages to the phone. We have found that this fixes some issues for people on the Billion routers.

For more help on how to assign fixed IP's through DHCP and setup virtual server options, see the documentation under the Manuals/Documentation header here.

DRAYTEK VIGOR ROUTER ISSUES

There is a known problem with older versions of the DrayTek firmware on some models. The v2.5 firmware can fix a number of these bugs. Download and install the latest firmware from the DrayTek site here.First, make sure you’ve got the latest stable firmware release installed on your router. If you’re still having issues with the latest firmware installed on your router, try disabling 'SIP ALG' support on your router. For firmware downloads and manuals visit D-Link's web site.

MY PHONE DISPLAYS NO-IP

The phone comes preconfigured with DHCP support, which means you need to enable DHCP support on your router or elsewhere on your network.

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