BETTER NETWORK Pricing For:

 

NETWORK STATUS

Internet: Customers in West Auckland may be experiencing a loss of service. This is currently under investigation. We apologise for any inconvenience caused
Calling: Currently no faults
Mobile: Currently no faults
Homeline: Better network customers in West Auckland may be experiencing a loss of service. This is currently under investigation. We apologise for any inconvenience caused.
Other: Currently no faults

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*Please note this is a guide only and final pricing may vary.

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Wiring and Maintenance

Kiwis all over New Zealand enjoy their homeline and Broadband services on a regular basis. Something many of us forget though is that over time the wiring in our homes can experience wear and tear and degrade the services we love. When your wiring needs to be repaired Slingshot can arrange on your behalf a qualified technician to come and fix the wiring in your house.

The cost of these repairs can often come as a surprise to many customers, so to make life easy customers can sign up to Slingshots Wiring and Maintenance package for $3.50 per month to cover themselves in the event that something does go wrong with the wiring in their house.

Wiring and Maintenance is optional...

Customers at Slingshot can choose to have Wiring and Maintenance added to their account when they sign-up or by contacting a customer services representative on 0800 89 2000:

The Good News:

  • Customers who have Wiring and Maintenance with Slingshot can request for a technician to be sent to their house so repairs can be undertaken. As part of this service, cost of parts and labour for the repair is covered by Slingshot.

If you don't have Wiring and Maintenance:

  • Customers who do not have Wiring and Maintenance with Slingshot are responsible for all repair costs incurred. Customers can either arrange for a technician themselves or Slingshot can arrange this for them. Regardless of Slingshots involvement in arranging a technician Slingshot is in no part responsible or liable for any costs incurred.

What is covered by Wiring and Maintenance?

  • Interference on your phone line or the line not working.
  • Broadband faults such as frequent disconnections to the broadband service or a loss of broadband connection.
  • Internal wall wiring including copper wiring (BT), Ethernet cabling (Cat6 and Cat5) and RJ45 sockets.
  • If after install a splitter becomes faulty the cost of repair or replacement will be covered.

What is not covered by Wiring and Maintenance?

  • Wiring from the jack point inside the house, this includes wiring connecting your devices such as modems and computers.
  • Changes that are not related to a fault, such as moving, adding or changing sockets.
  • Repairs to wiring or sockets that have not been installed to Telecom specifications PTC 101 (Telecom Permit to Connect: General Conditions) and PTC 103 (Telecom Code of Practice for Residential-Type Customer Premises Wiring).
  • External cabling between your home and another building on your property.
  • Residential customers with wiring damage caused by natural disasters. This is usually covered by insurance policies.
  • Repairing damage caused by building alterations, refurbishments or vandalism.
  • Faults proven to be a result of a customer’s home equipment such as telephone handset, DSL filters, patch cords or broadband modems. Any upgrades to old home wiring where ADSL signals cause interference to the customer’s radio.
  • Set-up of a new broadband connection and wiring at a new or existing home.
  • The purchase and installation of a splitter.
  • Broadband performance issues are not covered under this product.

If you have any questions regarding this matter, please contact the Customer Service team on 0800 89 2000

The cost of these repairs can often come as a surprise to many customers, so to make life easy customers can sign up to Slingshots Wiring and Maintenance package for $3.50 per month to cover themselves in the event that something does go wrong with the wiring in their house.

Wiring and Maintenance is optional...

Customers at Slingshot can choose to have Wiring and Maintenance added to their account when they sign-up or by contacting a customer services representative on 0800 89 2000:

The Good News:

  • Customers who have Wiring and Maintenance with Slingshot can request for a technician to be sent to their house so repairs can be undertaken. As part of this service, cost of parts and labour for the repair is covered by Slingshot.

If you don't have Wiring and Maintenance:

  • Customers who do not have Wiring and Maintenance with Slingshot are responsible for all repair costs incurred. Customers can either arrange for a technician themselves or Slingshot can arrange this for them. Regardless of Slingshots involvement in arranging a technician Slingshot is in no part responsible or liable for any costs incurred.

What is covered by Wiring and Maintenance?

  • Interference on your phone line or the line not working.
  • Broadband faults such as frequent disconnections to the broadband service or a loss of broadband connection.
  • Internal wall wiring including copper wiring (BT), Ethernet cabling (Cat6 and Cat5) and RJ45 sockets.
  • If after install a splitter becomes faulty the cost of repair or replacement will be covered.

What is not covered by Wiring and Maintenance?

  • Wiring from the jack point inside the house, this includes wiring connecting your devices such as modems and computers.
  • Changes that are not related to a fault, such as moving, adding or changing sockets.
  • Repairs to wiring or sockets that have not been installed to Telecom specifications PTC 101 (Telecom Permit to Connect: General Conditions) and PTC 103 (Telecom Code of Practice for Residential-Type Customer Premises Wiring).
  • External cabling between your home and another building on your property.
  • Residential customers with wiring damage caused by natural disasters. This is usually covered by insurance policies.
  • Repairing damage caused by building alterations, refurbishments or vandalism.
  • Faults proven to be a result of a customer’s home equipment such as telephone handset, DSL filters, patch cords or broadband modems. Any upgrades to old home wiring where ADSL signals cause interference to the customer’s radio.
  • Set-up of a new broadband connection and wiring at a new or existing home.
  • The purchase and installation of a splitter.
  • Broadband performance issues are not covered under this product.

If you have any questions regarding this matter, please contact the Customer Service team on 0800 89 2000

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