Although ‘High-Speed’ means that we don’t place a ‘cap’ on your download/upload speeds, there are still other factors which will affect the speed of your broadband, including:
How far away your house is from your local telephone exchange
The equipment in the exchange
The condition of the wiring to and in your house
The capability of your hardware e.g. modem
Network congestion
Traffic prioritisation
Slingshot prioritises traffic in the following order:
1. VOIP
2. Gaming
3. Browsing
4. Streaming
5. Local traffic
6. File sharing, including Peer-to-Peer (P2P)
Why does Slingshot prioritise traffic?
We do this because attended traffic (i.e. when you’re likely to be in front of your computer e.g. streaming a YouTube clip) is considered more important than unattended traffic (e.g. downloading a movie to watch later).
What happens when I exceed my data allowance?
If you are on a 'capped' plan (e.g. Broadband 10 - Broadband 250) and exceed your data allowance, your connection will be slowed down to 'dial-up speeds' until your next bill date unless you top-up your allowance by buying an additional 'Data Block' or have ‘Auto Data Blocks’ enable, which it is by default. Any unused Data Blocks will roll-over to the next month and only expire after 12 months.
Important information about our broadbandunlimited plan
Broadband UNLIMITED offers customers a way to enjoy the internet without worrying about data caps. It was designed for households which have many people sharing the same connection but only want to pay a fixed monthly price. However, customers on Broadband UNLIMITED should be aware that due to its users being more likely to maximise the bandwidth allocated to the plan the speeds they experience (limited as per our prioritisation rules described above) might be slower than those experienced by someone on one of our capped plans.