Moving House?

It's easier with our dedicated team. We're here to help you move or answer any questions you have about your move. You can also order services for your new address directly through our new move house tool in My Account.

  • Try to give us at least 7 days notice if you move

  • If you agree to a 12 month contract when you move then we'll cover the installation costs!

Our dedicated team will be on hand to answer any questions you may have

Our move house team is available from:

Monday to Friday
8:00AM to 9:00PM

Saturday & Sunday
9:00AM to 5:30PM

Call our friendly move house team on 0800 89 34 95 or send us an email anytime, and we'll be in touch shortly.

FAQs & Things you need to know

What services are available at my new house?

Some awesome services might now be available (like Fibre) or some current services may not be available. Give us a call or send us an email and let us know your new address so we can tell you what’s on offer.

Do I have to change to a new plan when moving house?

In order to provide our customers with the best possible deals we are constantly looking for new offers. This means from time to time we retire old plans and when you move house these legacy plans may no longer be available.

Can I keep my number?

Occasionally your phone number may have to change. Unfortunately numbers are not always transferrable to the new address and we may need to assign you a new home phone number.

Have you got more questions?
Find out now