The No Dramas Contract

The No Dramas Contract is designed to give you more peace of mind and foster a healthy, long-lasting relationship with us. From our end, we’ll make sure that bringing you on board and your internet set-up is completely seamless. And if you contact us promptly about any issues with your experience, there shouldn’t be any dramas. But in the rare event that the service isn’t up to standard, you have the power to reconsider your commitment. Anyway, here’s a run-down of all the extra things we’ll do to keep you happy.

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Terms apply.
Peace of mind

Taking the ‘con’ out of ‘contract’, the No Dramas Contract is a fair and flexible way of keeping both sides accountable.

Risk-free

We’re a trusted New Zealand telco that fights to give Kiwis better value and service.

Break the term of your contract

If the product and experience isn’t as promised, you have the chance to back out of it.

You call the shots with flexible billing

Pay your bill weekly, fortnightly or monthly. It’s super easy, and you can even pick the day of the week that works best for you.

You call the shots with flexible billing

Pay your bill weekly, fortnightly or monthly. It’s super easy, and you can even pick the day of the week that works best for you.

Bundle discount

Get 10% off when you combine power and broadband.

NZ-based help desk

Our team is based here in NZ and we’ve been connecting Kiwis since 2001.

You can get connected even faster when you bring your own modem

You can get ASAP when you bring your own modem, plus, score a sweet $25 joining credit. Or, take advantage of our free modem rental. $14.95 – postage fee applies.

Choose how you get in touch

Email, chat, phone, help center or social media.
9am - 7pm, Monday to Friday
9am - 5pm on Saturdays
10am - 5pm on Sundays

You can get connected even faster when you bring your own modem

You can get ASAP when you bring your own modem, plus, score a sweet $25 joining credit. Or, take advantage of our free modem rental. $14.95 – postage fee applies.

Choose how you get in touch

Email, chat, phone, help center or social media.
9am - 7pm, Monday to Friday
9am - 5pm on Saturdays
10am - 5pm on Sundays

Wait times

We aim to answer your call within three minutes. Just choose the team you’re wanting to reach and we’ll connect you super-fast.

Frequently asked questions

  • Something unexpected happens, like a serious medical issue or accident affecting you or your immediate family.
  • Problems with the speed or reliability of your connection (for example, it’s not as good as what you obtained from your previous provider or as advertised)
  • Your router doesn’t show up or doesn’t work properly.
  • Issues getting you connected quickly.
  • There’s an ongoing problem with your bill.
  • There is an issue connecting you at a new address.
  • Your technician doesn’t turn up when they say they will.
  • We said we’d do something when you contacted us and we didn’t do it.
  • You unexpectedly need to move house to somewhere with different broadband technology.
  • You only need broadband in your bach over summer.
  • You want to sign up to a limited time special offer with another provider.
  • You’ve decided you don’t need broadband anymore.
  • You’ve decided it’s time for a change.
  • You’ve found a better price with another provider.
  • You pay your bill on time.
  • You tell us about your genuine reason as soon as it comes up.
  • You give us a chance to fix it or find a solution and do your part in good faith, by providing the reasonable information and taking the reasonable steps we request to troubleshoot the problem and/or resolve it (for example, if we suggest some specific steps to improve the quality of your connection, actually taking those steps).
There’s just one exception - if you sign up to a special offer that includes a free (or discounted) third party product or service on a minimum term contract. That offer may have specific terms that apply to the third party product or service when you terminate early, in addition to the early termination fee.