Contact us
Getting in touch is super easy! We offer support in English, Te Reo Maori and NZSL. Give us a call, send us an email or live chat with one of our agents. Whatever works best for you!
Like everyone, our team is being impacted by Omicron and you may notice our wait times are a bit longer than normal. The best way to get in touch is via email and we will come back to you as soon as possible!
Log in to manage your Slingshot account for...
The best way to get in touch with us is by email. Just choose the team you are wanting to reach and we will get back to you super-fast!
Chat
Need a hand now? Tap the Help button in the lower right. Live chat is available from 10am to 2pm, Monday to Thursday.
Network Status
Having network connection issues? Check out our online troubleshooting section to find out how we can help.
Help
Got a question? Check out our online help section. We have loads of how-tos and tips on making the most of your service!
Broadband, mobile and power help
Hours
General Enquiries
Mon to Fri: 8am - 8pm
Sat: 8am - 5pm
Sun/Easter Saturday/Public Holidays:
10am - 5pm
Collections
Mon to Fri: 8:30am - 5pm
Excluding public holidays
Tech Support
Mon to Fri: 8am - 8pm
Sat: 8am - 8pm
Sun/Easter Saturday/Public Holidays:
10am - 5pm
Call us
- NZ Customers 0800 89 2000
- Overseas Customers +64 9 929 0418
- Sales 0800 89 6000
- Collections 0800 89 27 33
Mailing Address
Slingshot
PO Box 108-109
Symonds Street
Auckland, 1010
New Zealand
Insurance help
Make a claim
We're here to help. You can make a claim online or if you need immediate assistance, give us a call.
Make a claimBook an appointment
Get in touch with our team, book in a time that suits you and we’ll call you to work through the details.
Book an appointment
Internet Tips & Tricks
At the moment, many of us are heavily reliant on the internet to work from home, study, keep in touch with friends and family or just binge watch movies! We know you need to get the most out of your connection and make sure your family is staying safe online so, we've put together some tips and tricks to get you sorted!
Find out moreMedia queries
For media queries, please email us at mediaenquiries@vocusgroup.co.nz