Contact us
Getting in touch is super easy! Just choose from any of the options below.
Our team is home based and fully operational. We continue to be able to get you connected and provide great quality service. The best way to get in touch is via our digital channels.
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The best way to get in touch with us is by email. Just choose the team you are wanting to reach and we will get back to you super-fast!
Chat
Need a hand now? Tap the Help button in the lower right. Live chat is available from 10am to 4pm Monday to Thursday.
Help
Got a question? Check out our online help section. We have loads of how-tos and tips on making the most of your service!
We're here for you
Hours
General Enquiries
Mon to Fri: 8am - 8pm
Sat: 8am - 5pm
Sun/Easter Saturday/Public Holidays:
10am - 5pm
Collections
Mon to Fri: 8:30am - 5pm
Excluding public holidays
Tech Support
Mon to Fri: 8am - 10pm
Sat: 8am - 8pm
Sun/Easter Saturday/Public Holidays:
10am - 5pm
Call us
- NZ Customers 0800 89 2000
- Overseas Customers +64 9 929 0418
- Sales 0800 89 6000
- Collections 0800 89 27 33
Mailing Address
Slingshot
PO Box 108-109
Symonds Street
Auckland, 1010
New Zealand
Media queries
For media queries, please email us at mediaenquiries@vocusgroup.co.nz
Internet Tips & Tricks
At the moment, many of us are heavily reliant on the internet to work from home, study, keep in touch with friends and family or just binge watch movies! We know you need to get the most out of your connection and make sure your family is staying safe online so, we've put together some tips and tricks to get you sorted!
Find out more