Contact us

Getting in touch is super easy! We offer support in English, Te Reo Maori and NZSL. Give us a call, send us an email or live chat with one of our agents. Whatever works best for you!


The best way to get in touch with us is by email. Just choose the team you are wanting to reach and we will get back to you super-fast!


Need a hand now? Tap the Help button in the lower right. Live chat is available from 10am to 4pm Monday to Friday, closed weekends and public holidays.

Network Status

Having network connection issues? Check out our online troubleshooting section to find out how we can help.


Got a question? Check out our online help section. We have loads of how-tos and tips on making the most of your service!

Broadband, mobile and power help

How can we help?

Maximum upload: 2MB.
Allowed file types: .doc .docx .xls .xlsx .txt .rtf .jpg .jpeg .bmp .png .gif .tiff .od .pdf.


General Enquiries Mon to Fri: 8am - 8pm
Sat: 8am - 5pm
Sun/Easter Saturday/Public Holidays:
10am - 5pm

Collections Mon to Fri: 8:30am - 5pm
Excluding public holidays

Tech Support Mon to Sat: 8am - 8pm
Sun/Easter Saturday/Public Holidays:
10am - 8pm

Sales Team Mon to Fri: 8am - 8pm
Weekends/Public Holidays:

Call us

  • NZ Customers 0800 89 2000
  • Overseas Customers +64 2 2046 4295
  • Sales 0800 89 6000
  • Collections 0800 89 27 33

Mailing Address

PO Box 108-109
Symonds Street
Auckland, 1010
New Zealand

Insurance help

Make a claim

We're here to help. You can make a claim online or if you need immediate assistance, give us a call.

Make a claim

Book an appointment

Get in touch with our team, book in a time that suits you and we’ll call you to work through the details.

Book an appointment

Media queries

For media queries, please email us at

Something not right?
Send us feedback