Contact us

Getting in touch is super easy! We offer support in English, Te Reo Maori and NZSL. Give us a call, send us an email or live chat with one of our agents. Whatever works best for you!


The best way to get in touch with us is by email. Just choose the team you are wanting to reach and we will get back to you super-fast!


Need a hand now? Tap the Help button in the lower right. Live chat is available from 9am to 5pm, Monday to Friday and 9am to 5pm Saturdays.

Network Status

Having network connection issues? Check out our online troubleshooting section to find out how we can help.


Got a question? Check out our online help section. We have loads of how-tos and tips on making the most of your service!

We're here for you

How can we help?

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General Enquiries Mon to Fri: 8am - 8pm
Sat: 8am - 5pm
Sun/Easter Saturday/Public Holidays:
10am - 5pm

Collections Mon to Fri: 8:30am - 5pm
Excluding public holidays

Tech Support Mon to Fri: 8am - 8pm
Sat: 8am - 8pm
Sun/Easter Saturday/Public Holidays:
10am - 5pm

Call us

  • NZ Customers 0800 89 2000
  • Overseas Customers +64 9 929 0418
  • Sales 0800 89 6000
  • Collections 0800 89 27 33

Mailing Address

PO Box 108-109
Symonds Street
Auckland, 1010
New Zealand

Media queries

For media queries, please email us at

Internet Tips & Tricks

At the moment, many of us are heavily reliant on the internet to work from home, study, keep in touch with friends and family or just binge watch movies! We know you need to get the most out of your connection and make sure your family is staying safe online so, we've put together some tips and tricks to get you sorted!

Find out more
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