Terms & Conditions

Standard Promotional Terms and Conditions

  • By entering a promotion with Slingshot (the Competition), you are subject to these general promotional terms and conditions and any specific terms advertised with the promotion (together, the Competition Terms) and entry into the Competition is deemed as acceptance of these Competition Terms.
  • Slingshot may refuse entry to the Competition to New Zealand residents aged under 18 years old and employees of any Vocus Communications Limited New Zealand group companies and their immediate families or any other persons involved with the Competition. Slingshot reserves the right to verify the validity of entries.
  • Entries received after any closing time advertised with the promotion will be ineligible for entry.
  • If the prize includes a Slingshot plan, the exact Slingshot plan will depend on what broadband services are available at the winner’s address. The winner will be liable for all costs associated with the prize that exceeds the base value of the prize (for example, a winner will be liable for all costs involved above $89.95 for a prize that consists of an $89.95 per month plan).
  • The prize is non-transferable for cash. If applicable, the prize is subject to the standard terms and conditions of the Slingshot Broadband service available at https://www.slingshot.co.nz/terms-and-conditions/broadband (General Terms). Any failure by the winner to comply with these Competition Terms or the General Terms may result in the prize being forfeit.
  • The judge’s decision of the winner of the Competition is final and no correspondence will be entered into.
  • Slingshot is entitled to, in its absolute discretion, change these Competition Terms (including without limitation substituting the prize offered with a prize that it believes is of similar value or benefit) or to cancel the Competition at any time without prior notification. No claim may be made against Slingshot or any of its agents, contractors, employees or other representatives in connection with such change or cancellation as mentioned above.
  • The prize must be redeemed within three months of being announced, after which time the prize may be forfeited (at Slingshot’s discretion) and a further draw may be conducted to find a new winner.
  • Slingshot accepts no responsibility or liability for any winner’s enjoyment of the prize or any other costs and expenses (including taxes) that may be incurred by the winner relating to the prize or the winner’s enjoyment of that prize.
  • To the extent permitted by law, Slingshot, its employees and agents, exclude any liability they may have to you arising directly or indirectly out of or in connection with the Competition. This exclusion applies to any losses, costs, or damages you may claim for (including but not limited to indirect or consequential loss) and however the liability arises, or might arise if it were not of this exclusion.
  • Slingshot collects entrant’s personal information and photograph(s) in order to conduct the Competition. Entry into the Competition is deemed consent for Slingshot to collect entrant’s personal information and photograph (if applicable) and use the winner's details and photograph for promotional and media purposes without any further reference, payment or other compensation to the entrant. Please refer to Slingshot’s Privacy Policy regarding the storage of personal information.
  • The promotor of this Competition is Slingshot Limited, 34 Sale Street, Auckland 1010.
  • By entering any of Slingshot’s Facebook competitions or giveaways you are deemed to have agreed to these terms and conditions.
  • Your comment or entry must not contain any obscene or defamatory content. Slingshot may remove any comments deemed inappropriate, offensive, or not in line with the spirit of the competition, that tampers with the entry process, or that fails to comply with these terms and conditions. The prize and start/finish dates for the competition will be clearly stated in the post.
  • Entries must be made within the specified start/finish dates. Slingshot is not responsible for late, misdirected or failed entries due to equipment or user error. Winners will be contacted via Facebook. All reasonable attempts will be made to contact the winner. If the winner does not reply within 48 hours of being notified another winner may be drawn. Prizes are not redeemable for cash.
  • Entrants must live and have a residential address in New Zealand. Unless stated otherwise, an entrant does not have to be a Slingshot customer to enter. Vocus Group employees and immediate family members are not eligible to enter. The competition winner’s name and basic details may be used for promotional purposes on Slingshot social platforms.
  • The competition is in no way sponsored, endorsed or administered by, or associated with, Facebook. You completely release Facebook from any and all liability associated with this competition.
  • Slingshot broadband discount offers are only available for new Slingshot customers.
  • Mobile credits are only available in conjunction with our broadband plans. If your broadband plan is cancelled or not connected, mobile credits will discontinue.
  • Minimum 12-Month contract applies.
  • Broadband Discount offers are not valid with any other offers or promotions (a maximum of one offer per new customer).
  • Discounts will be applied for the promotional period you signed up for, after this standard broadband pricing will apply.
  • Slingshot standard terms and conditions apply
  • Modem rental is included and is subject to a non-return fee of $100 (incl GST). Modem shipping fee of $14.95 (incl GST) applies.
  • If you terminate or switch your services during your contract, you’ll need to pay an early termination fee of $250.

Current Promotions

  • The promotion is valid for a limited time only, is subject to change by Slingshot without notice and is not valid with any other offers.
  • Offer available to new customers only.
  • A minimum 12-month term applies for broadband.
  • $100 credit is applied to your account and will show as a credit on your first bill.
  • If you terminate or switch your broadband services during your contract, you’ll need to pay an early termination fee of $250.
  • This promotion is available on weekly, fortnightly and monthly billing.
  • Slingshot Standard Terms and Conditions apply.
  • Modem delivery fee with a Slingshot supplied modem of $14.95 will apply.
  • Services not available everywhere.
  • The promotion is valid for a limited time only, is subject to change by Slingshot without notice and is not valid with any other offers.
  • Offer available to new customers only.
  • A minimum 12-month term applies for broadband.
  • $200 credit is applied to your account and will show as a credit on your first bill.
  • If you terminate or switch your broadband services during your contract, you’ll need to pay an early termination fee of $250.
  • This promotion is available on weekly, fortnightly and monthly billing.
  • Slingshot Standard Terms and Conditions apply.
  • Modem delivery fee with a Slingshot supplied modem of $14.95 will apply.
  • Services not available everywhere.
  • The promotion is valid for a limited time only, is subject to change by Slingshot without notice and is not valid with any other offers.
  • Offer available to new customers only.
  • A minimum 12-month term applies for broadband.
  • $250 credit is applied to your account and will show as a credit on your first bill.
  • If you terminate or switch your broadband services during your contract, you’ll need to pay an early termination fee of $250.
  • This promotion is available on weekly, fortnightly and monthly billing.
  • Slingshot Standard Terms and Conditions apply.
  • Modem delivery fee with a Slingshot supplied modem of $14.95 will apply.
  • Services not available everywhere.
  • Google Wifi comes with a minimum 12-month contract on broadband. Early broadband termination fee of $250 will apply should you wish to cancel your broadband contract.
  • Google Wifi (3-pack) has a $15.00 (incl. GST) monthly rental.
  • The promotion is valid for a limited time only, is subject to change by Slingshot without notice and is not valid with any other offers.
  • Google Wifi (3-pack) device is owned by Slingshot. You’ll need to return the Google Wifi hardware if you no longer require Google Wifi or wish to cancel your broadband account. There is a $399.00 (incl. GST) Google Wifi non-return fee.
  • Google Wifi (3-pack) has a one-off postage and packaging fee of $14.95 (incl. GST).
  • To the maximum extent permitted by law, Slingshot excludes all liability arising directly or indirectly in connection with the use of the Google Wifi (3-pack) device.
  • Slingshot cannot guarantee the functioning or performance of the Google Wifi (3-pack) device and is not responsible for the Google Wifi service in any way whatsoever.
  • Modem rental is included with your broadband plan and is subject to a non-return fee of $100.00 (incl. GST). Modem shipping fee of $14.95 (incl. GST) applies.
  • Google Wifi is for personal use only, and not to be used for any commercial purposes.
  • Slingshot Standard Terms and Conditions apply.
  • This promotion is only available on unlimited broadband.
  • The promotion is valid for a limited time only, is subject to change by Slingshot without notice and is not valid with any other offers.
  • A minimum 12-month term applies for broadband.
  • If you terminate or switch your broadband services during your contract, you’ll need to pay an early termination fee of $250.
  • This promotion is only available on weekly and fortnightly billing.
  • Pricing includes a Bundle Discount on both your Broadband and Power.
  • This 12 month promotion is shown on your invoice as a credit of $8.44 weekly or $16.88 fortnightly along with a 10% bundle discount, against the current price for your applicable plan. Current plan prices are as follows:
    • Unlimited Naked ADSL, VDSL
      • Weekly - $20.70, Fortnightly - $41.40
    • Unlimited Naked Fibre 100 or 200
      • Weekly - $19.55, Fortnightly - $39.10
    • Unlimited Naked Fibre Gigantic
      • Weekly - $23.00, Fortnightly - $46.00
  • If power services are cancelled during the broadband contract term the credit will no longer be applied and the applicable plan pricing set out above will apply.
  • Slingshot Standard Terms and Conditions apply.
  • Modem delivery fee with a Slingshot supplied modem of $14.95 will apply.
  • Services not available everywhere.
General:
  • This page relates to Slingshot’s “Free for the Frontline” promotional offer (Offer).
  • The Offer starts on 11 August 2021 and will be open for a limited time until Slingshot withdraws the Offer (Offer Period).
  • Slingshot reserves the right to withdraw or amend the Offer or Offer Period at any time.
  • The Offer is not associated with or endorsed by any organisation representing frontline workers.
  • Slingshot’s Broadband Terms & Conditions apply.
  • All amounts exclude GST.

Eligibility Criteria:
  • The Offer is available to new customers who:
    • sign up to our 100Mbps Ultimate Fibre plan during the Offer Period;
    • BYO modem; and
    • work (paid or unpaid) in one of the following occupations when they sign up (Frontline Worker; you):

    FRONTLINE WORKERS
    PROFESSION

    Medical services
    Aged care workers
    Counselors
    Doctors
    Health care assistants and orderlies
    Medical administration staff
    Medical technicians
    Mental health and addiction support workers
    Medical laboratory workers
    Midwives
    Nurses and nursing assistants
    Occupational therapists
    Pharmacists
    Pharmacy staff
    Physiotherapists
    Radiographers
    Social workers
    Vaccinators

    First responders
    Ambulance officers
    Coastguards
    Firefighters and volunteer firefighters
    Land Search and Rescue Volunteers
    Paramedics
    Rescue Helicopter: Operational Crew
    Surf Lifesaving
    Wellington free ambulance

    NZDF
    Air Force*
    Army*
    Navy*
    *Including their civilian workforce

    Police services
    Corrections
    Customs
    Police association members

    Education
    Early childcare / Kindergarten teachers
    Primary Teachers
    Secondary Teachers

    Essential Workers
    Bus drivers
    Courier and delivery drivers
    MIQ workers
    Post office workers
    Dairy or supermarket workers
    Food bank workers

  • You’ll need to provide us with proof that you’re a Frontline Worker (e.g. an ID card, practicing certificate or letter of service (ID)). The easiest way to do this is to upload a copy of your ID during the online sign-up process.
    • We’ll only use your ID to verify that you’re a Frontline Worker, and otherwise in accordance with our Privacy Policy. We’ll destroy any copies of your ID that we hold (except standard backups) after the end of the Offer Period.
    • If we’re unable to verify that you’re a Frontline Worker then you may not be eligible for the Offer.
  • A new customer is someone who has not been a Slingshot customer in the last 3 months. If you have been a Slingshot customer in the last 3 months you are not eligible for the Offer.
  • If fibre isn’t available at your address, but copper is, you can sign up to an unlimited plan on the best available copper service (VDSL or ADSL).
  • If your occupation isn’t on the list but you genuinely think you’re a frontline worker, give our team a call on 0800 89 2000 and we’ll see what we can do for you.
  • The Offer is only available to individuals, not businesses or organisations.
  • We can reject your application if we consider, acting reasonably, that you do not meet the Eligibility Criteria.

Six months free broadband:
  • If you sign up to the Offer, the first six months’ broadband charges for your 100Mbps Ultimate Fibre plan will be free.
  • After the first six months, you’ll be charged $84.95/month for your 100Mbps Ultimate Fibre plan. If you sign up to a more expensive plan (e.g. our Unlimited Gigantic Fibre plan) you’ll be charged the cost difference between the two plans for the first six months.
  • You can sign up to any additional services you like (e.g. power and mobile). Those services will be charged at the advertised rates, but you can take advantage of any current offers in relation to those services (e.g. our 10% discount for bundling broadband and power – although for the first six months your broadband discount will be $0, i.e. 10% of free). However, you won’t be eligible for a credit for bringing your own modem (BYOM) for this Offer.

No contract, no hooks:
  • When we say “no contract, no hooks” we genuinely mean it. You won’t be locked into a fixed term contract, and there’s nothing special you need to do to take advantage of the Offer (other than meet the Eligibility Criteria).
  • Like every customer, you’ll still need to comply with our Broadband Terms & Conditions.
  • If you choose to leave us after your free six months (we obviously hope you don’t), you’ll need to give the standard 30 days’ notice under our Broadband Terms & Conditions.

Retired promotional terms